There are several reasons why cash back rewards earned could be missing from your Upromise® Dining account. The most common are:
- Cash back rewards from dining can take up to one to two weeks to appear in your Upromise account.
- You did not use a credit or debit card linked to Upromise Dining when you completed your transaction.
- If you're using your debit card, you didn’t swipe it like a credit card to earn cash back rewards.
If you used your PIN #, the transaction goes directly to your bank and not the credit card companies that we’re linked with (Visa®, Mastercard®, Discover®, and American Express®). Like all reward programs, we can only track your qualified restaurant visits through credit card transactions, not bank transactions. - You linked your card and immediately tried to use it for Upromise Dining. Once you link your card, it usually takes about 24 hours to register in our system.
- You dined on a blackout day, when the restaurant is not offering rewards. (Consult the restaurant’s information page.)
- You dined at a restaurant that left Upromise Dining prior to the date you visited.
- The restaurant you visited changed their credit card process, and we were not able to connect your visit to the reward. Once we’re aware of this issue, we can correct the problem.
- If the restaurant visited is one of our national brands or franchises, the business may not have added that specific location to Upromise Dining.
Are you missing cash back rewards? You can submit a ticket via https://help.upromise.com/hc/en-us or by emailing us at support@upromise.com.
For more information on the overall expiration policy of Upromise® click here.