In all likelihood, if you're locked out, it is because you have tried to sign in with the incorrect password too many times.
- Click “SIGN IN / JOIN NOW” at the top right of any page. You will be taken to the Upromise® sign in page.
- Click on the "Forgot your password?” link below the “LOG IN” button and follow the directions to reset your account.
- Tap the navigation symbol (three horizontal lines) at the top corner of any page. A navigation panel will slide open.
- Tap “SIGN IN / JOIN NOW.”
- Tap on the “Forgot your password?” link below the “LOG IN” button and follow the directions to reset your account.